Your order status should show 'Paid' if you have an account. Customers with or without an account should have received an order confirmation within 24 hours of placing your order. 

Sometimes confirmations emails are received in other folders, please check your junk/spam or promotions.

If you are still unable to find your email- no worries, we are here to help. Contact our team via the contact form or speak to us on our Livechat! 

Usually, the 'Payment Pending' status appears when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Please avoid re-creating your order to prevent duplication. Contact asap and we will send you a link for another attempt at payment!

To redeem your discount code, please enter the code into the "Discount Code / Free Gift Code" field at checkout. Only one discount code is redeemable per order.

Please note discount codes cannot be applied to already reduced items. One discount code is redeemable per order. You must enter the discount code at checkout to redeem. Unfortunately, discount codes cannot be redeemed once order is processed if you forgot to apply discount code. 

To redeem your credit note or gift voucher, please enter the code into the "Gift Voucher Code -Or- Credit Note Code" field at checkout.  In addition, you are only able to redeem either one gift voucher or one credit note per order.

Unfortunately, we are unable to make any adjustments to orders after they have been placed. Therefore, we do not award Gift Vouchers, Credit Notes, Discount Codes or any Promotional codes after your order details have been confirmed and processed. If you are experiencing any issues with your order, we advise that you get in touch with us prior to placing your order.

Yes! We are committed all the products we carry to be 100% cruelty. We are against any animal testing!

There are a few exceptions in our product ranges- please see product ingredient list. Rest assured, our brand partners are always working to find Vegan ingredient alternatives. Feel free to contact us if you have any questions about a product and its ingredients.